Refund and Returns Policy – Lornyx Studio
Refund and Returns Policy – Lornyx Studio
Thank you for shopping with Lornyx Studio. If you are not satisfied with your purchase, we are happy to offer a return and refund under the following conditions:
1. Return Period
Customers can request a return within 7 days from the date of receiving the product. Requests made after this period may be declined.
2. Conditions for Eligible Returns
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase, such as an order number or receipt, must be provided.
3. Non-returnable Items
- Custom-made products
- Items damaged due to misuse by the customer
- Items that exceed the warranty period
4. How to Request a Return
Please contact our team via email at [email protected], and include:
- Photos of the item
- Order number
- Reason for the return
Return items to:
Lornyx Studio
28/47 KANJANAPISEK Rd, Prawet District, Bangkok 10250, Thailand
5. Refunds
Once we have received and inspected the returned item, we will process the refund within 7–14 business days via your original payment method.
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).